Privacy Policy

At Souq, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

Information We Collect

When you interact with Souq, we may collect certain information to provide you with the best possible experience. This includes personal details such as your name, email address, phone number, billing and shipping information, as well as order details. We may also collect non-personal information such as browser type, device information, and website usage data.

How We Use Your Information

We use the information we collect to process orders, manage payments, deliver products, communicate with you, improve our services, and personalize your shopping experience. Your information may also be used to send updates, promotional offers, or important service-related messages.

Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. All transactions on Souq are processed through secure and encrypted systems.

Sharing Your Information

We do not sell or rent your personal information to third parties. Your data may be shared only with trusted service providers such as payment processors and delivery partners, strictly for the purpose of completing your orders and providing our services.

Cookies and Tracking Technologies

Souq uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve functionality. You can manage or disable cookies through your browser settings at any time.

Your Rights

You have the right to access, update, or request the deletion of your personal information. You may also opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages.

Third-Party Links

Our website may contain links to third-party websites. Souq is not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through our official communication channels.