Delivery & Return

Delivery Options Overview

At Souq Pro, we strive to provide you with the best shopping experience. If you’re not satisfied with your purchase, we offer a straightforward returns and refunds process.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Eligibility

You can return products within 14 days of purchase.

Condition of the Item

The item must be in its original condition, unused, and with the original packaging.

Exclusions

Items that are marked as non-returnable or custom-made are excluded from returns.

Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days to the original payment method.

Shipping Costs

Shipping charges for returns are non-refundable, and the cost of return shipping will be the customer’s responsibility unless the product is defective or an error was made in the order.

FAQs

How to Return
  1. Contact Us: Reach out to our customer service team via Souq.pro.co@gmail.com with your order number and reason for return.
  2. Package the Product: Ensure the product is securely packaged in its original box.
  3. Ship the Product Back: Follow the instructions sent to you by our team for returning the product.
Exceptions

Certain products like healthcare items or personal care may not be eligible for return due to hygiene reasons.

Need a Help?

  • +971509980437
  • souq.pro.co@gmail.com

Subscribe us

Instagram Tiktok