Frequently Asked Questions (FAQ)

Are all products on Souq authentic?

Yes. All products available on Souq are 100% authentic and sourced from trusted suppliers and well-known international brands. We are committed to quality, safety, and transparency.

Do you offer a wide range of products?

Absolutely. Souq offers a diverse selection covering skincare, makeup, hair care, baby care, personal hygiene, supplements, wellness products, tools, accessories, and perfumes, all in one place.

How can I place an order?

Simply browse our categories, choose your products, add them to your cart, and proceed to checkout. Our platform is designed to make ordering fast, simple, and secure on all devices.

What payment methods are available?

We support multiple secure payment options to ensure flexibility and convenience. All transactions are protected to keep your information safe.

Do you offer delivery services?

Yes. We provide reliable delivery services with trusted shipping partners to ensure your order arrives safely and on time.

How long does delivery take?

Delivery times may vary depending on your location and the selected shipping option. Estimated delivery details will be shown during checkout.

Can I return or exchange a product?

Yes. We offer a return and exchange policy in accordance with our Refund and Cancellation Policy. Please ensure products are unused and in their original packaging.

How can I contact customer support?

Our customer support team is always ready to help. You can reach us through our contact page or via the provided support channels for quick assistance.

Is my personal information secure?

Yes. We take data protection seriously. All customer information is handled securely and in compliance with our Privacy Policy.

Do you update your product collection?

Yes. We continuously update our catalog to include new products, trending items, and customer favorites.